MOSS™ TakeOver of a manufacturers OEM warranty

VMS Co.'s MOSS™ TakeOver warranty service is for OEM Manufacturer servers that are out of warranty and unsupported.

New servers typically come with a 3 or 5-year, Next Business Day (NBD), manufacturers warranty. If an issue arises, customers handle the repair process using the server's service tag or reference number. VMS Co.’s TakeOver service replaces expired warranties with a responsive, MOSS™, Field Engineer-driven service, offering up to 7 additional years of warranty with far more comprehensive levels of support.

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MOSS™ out performs OEM manufacturers warranty's every time

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TakeOver Service	MOSS™ Warranty	Manufacturer Warranty
Customer owned server
Service TAG reference
Extended warranty option
5-year cover
7-year cover (audit)
Free to re-instate
Field Engineer (FE) managed
FE-driven case action plan
FE-driven site access planning
FE-driven site visit and repair
Server replacement at EOL
Take over multiple brands

VMS Co. will audit the OEM server build using its service tag or reference information and propose a monthly cost and duration, or a one-off fee, for the TakeOver. By tracking the longevity and reliability of key server components, VMS Co. can predict parts likely to fail, such as processors. From this it can manage pre-emptive repairs or full server replacements at end-of-life, ensuring maximum server up-time for customers.

At End-of-Life, VMS Co. will propose replacing the server with an equivalent one to purchase or using its MOSS™ (Managed On Site Server) monthly maintenance subscription option.

Regardless of the chosen option, ensuring server uptime is a top priority for VMS Co. We strive to manage a seamless transition to the replacement server with minimal disruption.