MOSS™ Maintenance vs OEM Warranty
How MOSS™ Maintenance works
When VMS Co. supplies MOSS™ (Managed On Site Servers), the monthly subscription fee includes the server hardware and its ongoing maintenance. The server is the property of VMS Co. Should an issue or fault occur with a MOSS™ server, the customer logs the fault using our Maintenance Ticket Process and our engineer-driven, maintenance support service takes over. This maintenance service is designed to ensure maximum system uptime and fast issue resolution. It is a far more comprehensive support service than an OEM manufacturer's warranty.
VMS Co. offers bespoke MOSS™ Maintenance plans at a lower cost than the OEM manufacturer's warranty.
MOSS™ Maintenance vs Manufacturer's (OEM) Warranty
Summary
| Service | MOSS™ Maintenance | Manufacturer Warranty |
|---|---|---|
|
Service TAG reference |
||
|
Return to base |
||
|
Warranty standard 3 to 5 years |
||
|
Next Business Day |
||
|
4 hour, 24 hour, custom SLA |
||
|
Warranty standard 5 to 7 years |
||
|
Warranty 10+ years (audit) |
What is covered
| Service | MOSS™ Maintenance | Manufacturer Warranty |
|---|---|---|
|
Business hours tech support |
||
|
Self-service 'case' management |
||
|
Field Engineer 'case' management |
||
|
ID of error and part resolution |
||
|
Case action plan |
||
|
Site access and repair plan |
||
|
Site visit and repair |
Other benefits
| Service | MOSS™ Maintenance | Manufacturer Warranty |
|---|---|---|
|
Warranty pricing - 3 year |
Medium |
Medium |
|
Warranty pricing - 7 year |
Medium |
High |
|
Hardware Lifecycle - typical years |
10+ |
5 |
|
Server replacement at EOL |
Yes |
No |
Processing Facilities
Video Management Servers Co. has processing facilities for building servers and PCs and providing SLA support. These sites also provide our Forward Stocking Location (FSL) infrastructure, allowing us to move spares around our network in order to support customer SLAs and guarantee uptime.
Logistics and Spares
VMS Co. has processing facilities for building servers and PCs and providing SLA support. These sites also provide our Forward Stocking Location (FSL) infrastructure, allowing us to move spares around our network in order to support customer SLAs and guarantee uptime.