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Purchase Order Process

The VMS Company Purchase Order Process

A new customer must complete a Credit Application Form.

Credit Application

1. Quote

VMS Co. provides a quote for either a Purchase or MOSS™ server, which includes:

  • Server specification
  • Purchase price or Subscription fee
  • MOSS™ maintenance or Manufacturer's Warranty duration
  • Service Level Agreement cover - NBD, 4 hours, 24 hours or 3 days.
  • Agreed delivery date and address
  • Confirmed lead time (Typically - Purchase at 4 weeks / MOSS™ at 2 weeks)

2. Purchase Order

  • VMS Company Terms and Conditions of sale apply.
  • Server specification (defined and confirmed by Service Tag or MOSS™ reference number)
  • Direct Debit set up for MOSS™ subscription, or
  • Payment made for server
Terms and Conditions

3. Maintenance

If a fault occurs:

  • Raise a case TICKET for fast and effective technical support
  • MOSS™. Our Field Engineer-driven maintenance service takes over the 'case' and its resolution
  • Purchase. Our manufacturers warranty service takes over - usually Next Business Day (NBD)
Maintenance Ticket Process

4. End-of-Life EOL

Requote replacement server:

Purchase or MOSS™

5. Optional Additional Services

MIGRATE. Replace or update server hardware mid-term (such as with site expansion)