Purchase Order Process
The VMS Company Purchase Order Process
A new customer must complete a Credit Application Form.
1. Quote
VMS Co. provides a quote for either a Purchase or MOSS™ server, which includes:
- Server specification
- Purchase price or Subscription fee
- MOSS™ maintenance or Manufacturer's Warranty duration
- Service Level Agreement cover - NBD, 4 hours, 24 hours or 3 days.
- Agreed delivery date and address
- Confirmed lead time (Typically - Purchase at 4 weeks / MOSS™ at 2 weeks)
2. Purchase Order
- VMS Company Terms and Conditions of sale apply.
- Server specification (defined and confirmed by Service Tag or MOSS™ reference number)
- Direct Debit set up for MOSS™ subscription, or
- Payment made for server
3. Maintenance
If a fault occurs:
- Raise a case TICKET for fast and effective technical support
- MOSS™. Our Field Engineer-driven maintenance service takes over the 'case' and its resolution
- Purchase. Our manufacturers warranty service takes over - usually Next Business Day (NBD)
4. End-of-Life EOL
Requote replacement server:
Purchase or MOSS™
5. Optional Additional Services
MIGRATE. Replace or update server hardware mid-term (such as with site expansion)