Support

We are sorry there is a problem with your server. The fastest way to get it fixed is to raise a SERVICE TICKET. A field-engineer will then make contact to get you operational as soon as possible.

To do this, you will need the Service Tag of the server and its Contract Number.

Contract number: This is located on the lid label. If it is not there, the contract number is listed with your server supplier and was allocated when delivered.

Service Tag: This can be found in a number of locations:

• Front pull-out tab: Pull the metal or plastic information tag out from the front of the server chassis. You will need to remove the clip-on server bezel to do this.

• Rear chassis label: Look for the Mini Enterprise Service Tag (MEST) sticker on the back of the server.
• Side label: Check the left side of the outer chassis for a printed barcode label.
• iDRAC web interface: Log into the server's iDRAC IP address and go to System > Overview or Server Information.

Click through to the Exio Global support portal using the button below. Enter the Service Tag number in both the Username and Password positions. 

Please follow the prompts. You will be asked for the Contract Number during this process and an email will be sent to the server owner for verification, as a security check.

You will be asked for your contact details or the contact details of the responsible person on site. This is so we can liaise directly while we fix the server or arrange a site visit.

Our field-engineer will take responsibility for resolving the server issue and ensuring it is back up and running as soon as possible.

The comprehensive service package provided by the MOSS™ 7-Year Warranty can be found here. Should any server issue be caused by customer damage, we reserve the right to charge for parts and labour. 

A rack server should be deployed in a suitable rack enclosure or server room.